UnitedOne Credit Union is committing to change and providing a better customer experience. Their new branch standard reflects that commitment and they have selected The Redmond Company to design and build their new branches – one on the north side and one on the south side of Sheboygan, Wisconsin. Redmond is implementing emerging technologies and design to support their commitment.
3 main objectives UnitedOne had and Redmond designed: replace ‘traditional’ teller staff with Personal Teller Machines (PTMs), make parking more convenient for members, and update to the ‘branch standard’ finishes and architectural look to match their new downtown Sheboygan branch.
Understanding the new trend in banking and technology and how to implement them within a retail setting was key. The primary technology included in the renovation are the PTMs. PTM’s allow a member to not only complete cash deposits and withdrawals but to also complete other transactions typically done at a teller window. These new machines facilitate live face-to-face interaction on the screen, letting the member ask questions and experience the personal service but it permits the bank to help customers at multiple locations by remote interaction.
Construction began in the Fall 2018 and is expected to be completed by Summer 2019.