UnitedOne Credit Union is committing to change and providing a better customer experience. Their new branch standard reflects that commitment and they selected The Redmond Company to design the remodel of their branches – one on the north side and one on the south side of Sheboygan, Wisconsin. Redmond implemented emerging technologies and design to support their commitment.
Three main objectives UnitedOne had and Redmond is designing: replace ‘traditional’ teller staff with Personal Teller Machines (PTMs), make parking more convenient for members, and update to the ‘branch standard’ finishes and architectural look to match their new downtown Sheboygan branch.
Understanding the new trend in banking and technology and how to implement them within a retail setting was key. The primary technology included in the renovation are the PTMs. PTM’s allow a member to not only complete cash deposits and withdrawals but to also complete other transactions typically done at a teller window. These new machines facilitate live face-to-face interaction on the screen, letting the member ask questions and experience the personal service but it permits the bank to help customers at multiple locations by remote interaction.
“Taking on a remodel project is a big investment of time and money. When UnitedOne’s Board of Directors decided to remodel our two Sheboygan branches, it was important we find a partner who understood us. After working with two design/build firms, it was decided to go with The Redmond Company, and we are very pleased with the results. We were impressed with their knowledge of credit unions and branding, their quality of work, professionalism, communication and transparency. We felt Redmond only wanted what was best for the credit union and our members! Redmond exceeded our expectations, at a cost that was substantially less than the other firm’s bid. I would recommend The Redmond Company – they helped us strengthen our brand, while saving the credit union, and our members, a substantial amount of money.”
-Kim Rooney, President