United Federal Credit Union – Niles Operation Center

Niles, MI

28,000 sf new construction - operations center


Located in Niles, Michigan and utilizing the existing site, The Redmond Company designed the 27,000 sf, two-story building as the United Federal Credit Union Operation Center. The new facility serves as the regional administrative office for the growing financial institution.


The soaring two-story lobby incorporates full height glass which floods the interior space with natural light. Amenities such as a coffee area and casual seating help to make it the “hub” of the Credit Union operation center’s activity. Additionally, several smaller flexible open gathering zones throughout the building promote impromptu meetings and collaboration. The interior work spaces are open and flexible with private offices on the building perimeter. The credit union’s core administrative functions are housed towards the center of the building. These design concepts work collectively to ensure the majority of the building’s occupants have a clear, sun-drenched view of the exterior.


United Federal Credit Union has served members since 1949 and has more than 120,000 members worldwide. It manages assets in excess of $1.57 billion. In addition to its nine branches in southwest Michigan, United Federal Credit Union serves members through locations in Arkansas, Indiana, Michigan, Nevada, North Carolina, and Ohio.


United Federal Credit Union projects Redmond has worked on:



Learn more about our other Financial Large Facility Projects:



“As the Director of Facilities for a $1.6 billion credit union that has experienced good growth, it was critical to find a company that excelled in real estate analysis, cutting-edge design and branding, consumer purchasing patterns, technology, and construction. Specifically, we needed to find a company that would take the time to understand how we operate, while also reviewing our memberships’ needs, opinions and behaviors with the goal of creating great retail spaces and outstanding member experiences. We met with many companies, and then selected The Redmond Company as their experience and proven track record of success made them stand out above the rest.

As we are now approaching the completion of our first two projects, Redmond has become much more than our design/builder, they have become a trusted adviser and partner to the credit union, exceeding our expectations in every area! We knew Redmond’s experience was outstanding, but were impressed with their attention to detail, communication and commitment to our projects. It is clearly evident that leadership, integrity, innovation, and commitment set the standard for excellence at The Redmond Company. Simply stated, they are the Best Design/Build Company that I have ever worked with in my 25 years in this industry.”

– Scott Winger, Director of Facilities